Support & Automation Suite for Garages
Resolve, Track, Recover, Report— Get the leading Garage Automation platform with Call Center, Garage Incident Management, HD Video and Audio, and Reporting and Analytics.
Resolve, Track, Recover, Report
We provide the leading Garage Automation solution through our cloud based communications suite that includes Call Center, Garage Incident Management, HD Video, HD Intercom, Analytics, including Online reservation integration, Revenue control integration, and LPR. We built Park on Call from the ground up to provide the best in class garage automation platform. By focusing on the core needs of automating garages, we provide a complete solution to track issues, notify field personnel, and provide historical reporting and analytics, all via our hosted platform.
No on-premise servers, firewalls, or VPNs required.
Use the Umojo Voice Platform to build Time of Day routes and forward calls to any landline or mobile phone.
Validate tickets, vend gates, and push rates from supported revenue control equipment.
Umojo Voice Cards
Don't rip and replace your existing callboxes. Use the Umojo Voice Cards to retrofit your equipment and save money.
Manage Your Locations
- Web-Based Call Center — Powered by Microsoft Skype For Business, agents can take calls from anywhere with just a PC and an internet connection. With Call Recording, Real-time wallboard, Agent Stats and Call Reporting, we provide a complete solution for managing your call center and making sure you're providing the best in customer service today
- Cradle To Grave Incident Tracking — From initial call to complete resolution, Park on Call tracks everything, and gives your agents complete access to everything in the garage
- Azure Control Panel — Our Azure Control Panel allows you to make changes to your location info, or call routing in minutes. We can either integrate to your existing back-end systems, or provide our web based facility management, completely integrated to the automation platform. Managers can update info, or provide agents with news, notes, or updates and they immediately show to the agent on the next call.
Live Tracking and Reports
- Ticket Reporting — Get the ticket data to close open ticekts, and solve management problems. With reporting by Agent, Territory, and Location, managers can generate reports in a flash from any browser or mobile device.
- Audio and Video Recording— Ensure support consistently, see full audio and video recordings to manage your team.
- Simply Personnel Management —Mangers can update info, add agents, and provide news, notes and updates for call center employees.